Return Policy

Is it possible to return my order?

Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

1. The order still contains all the appropriate parts, components, and the packaging is intact and exactly as received.
2. Normal handling of the product is evident; breakage due to careless handling is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. The product was found to be defective immediately upon receipt.
5. We are entitled to charge the customer for shipping costs.
6. A return will be processed within 7 working days, and if the conditions are met, the return will be officially acknowledged within this period.

We reserve the right to refuse returned items if we suspect the items have been used or damaged through no fault of our own.

🛡️ 30-Day Product Guarantee
You are entitled to a 100% money-back guarantee within 30 days if:

• The product arrives damaged or defective

• You received the wrong color, wrong size, or wrong item

• Any part of the order is incomplete or missing

❗However, if the product does not deliver the desired effect (e.g., pain relief), we encourage you to contact us at info@myfitcure.com so we can look into possible compensation or solutions. This does not qualify for an automatic full refund under the guarantee policy.

How can I return my order?

If your order meets the above conditions, you will need to do the following to initiate the returns process:

• Send an email to: info@myfitcure.com
• Ensure the email contains the following:
  • Order number
  • Reason for the return request
  • Photo of the product in case of breakage
  • First name + last name
  • Address

We will then contact you and provide the return address.
Never send the return to the sender; we will provide the correct address after your request. The customer is responsible for the shipping costs of returning the product.

Cancellation Policy (STORNOBAU)

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to their commercial or professional activity:

A. Cancellation Conditions

Right of Cancellation

The cancellation period is 14 days from the day on which you or a third party named by you (who is not the carrier) has received or accepted the last goods.

As we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.

To exercise your right of withdrawal, you must inform us (MyFitCure) by means of a clear declaration (e.g., by e-mail) of your decision to withdraw from this contract. The revocation is completed when we have received the goods. The cost of returning the goods shall be borne by the buyer.

Record for Shipments in Transit

As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us.

Of course, you can inform us in advance about your cancellation.

To guarantee the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (including any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day we receive notification of your withdrawal and receipt of the goods.

For this repayment, we will use the same payment method that you used for the original transaction unless expressly agreed otherwise. In no case will you be charged for this repayment.

All returns will be sent to our central warehouse in Asia at the customer’s expense.